The Junior IT Service Specialist (m/f/x) operates within the Enterprise Service Management (ESM) Competence Center of the Röchling Automotive Division, reporting to the ESM IT Global Manager. The role is accountable for driving the design, implementation, and evolution of global ESM solutions across the Automotive Division’s global footprint.

Main responsibilities:

• Lead the design, implementation, and optimization of ESM services, workflows, and ITIL processes.
• Manage and standardize the divisional Service Catalogue across regions
• Develop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives
• Oversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management
• Collaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts
• Design and maintain dashboards and reports for SLAs, automation, and performance monitoring.
• Ensure adherence to ITIL best practices, security standards, and continuous improvement goals
• Serve as subject matter expert and advisor for ESM and Confluence, supporting platform operations and roadmap development

• Bachelor’s degree in Computer Science, Business, Management, or a related field
• Basic knowledge of ITSM and ITIL; ITIL certification is a plus
• Interest in service management, process improvement, and automation
• Familiarity with Confluence and Jira is a plus
• Basic knowledge of Microsoft 365 and Azure AD is an advantage
• Interest in reporting and data analysis tools (e.g. Power BI)
• Good English skills (B2); German is a plus

We are looking for a motivated and proactive person who is eager to learn and grow. You enjoy working with different teams, have good communication skills, and like solving problems. An analytical mindset and a hands-on attitude will help you succeed in this role.ow to maintain a balance between global standards and local flexibility.

• Dedicated onboarding program, flexible working hours, time bank and paid overtime, opportunity to work from home, free on-site parking, company canteen, supplementary health insurance, complementary pension plan, access to the Corporate Benefits web platform and discounts with local businesses
• Opportunity for professional and personal growth in a fast-paced environment with challenging objectives
• Consistent access to both internal and external training programs for personal and organizational development
• Certified as a Famiglia&Lavoro Audit-approved entity by the Autonomous Province of Bolzano
• The opportunity to work within a modern, technologically advanced production plant while experiencing the values of an international family-owned business

For this position, we offer a gross annual salary starting from 35.000,00 €. Any variation from the indicated salary may be considered based on skills, experience, or objective, gender-neutral factors such as: levels of experience and professional autonomy significantly different from those required for the role; specific knowledge, skills, and experience deemed strategic to the company's objectives; or particular market conditions that require different compensation arrangements to attract qualified candidates.