The IT Service Specialist operates within the Enterprise Service Management (ESM) Competence Center of the Röchling Automotive Division, reporting to the ESM IT Global Manager. The role is accountable for driving the design, implementation, and evolution of global ESM solutions across the Automotive Division’s global footprint.

This senior position is responsible for harmonizing processes, integrating tools, automating workflows, and ensuring high-quality service delivery across all regions, directly supporting the Division’s IT&Digital Target Operating Model 2.0 and its shift toward Digitalization and AI.

Main responsibilities:

• Lead the design, implementation, and optimization of ESM services, workflows, and ITIL processes.
• Manage and standardize the divisional Service Catalogue across regions
• Develop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives
• Oversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management
• Collaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts
• Design and maintain dashboards and reports for SLAs, automation, and performance monitoring.
• Ensure adherence to ITIL best practices, security standards, and continuous improvement goals
• Serve as subject matter expert and advisor for ESM and Confluence, supporting platform operations and roadmap development

• Bachelor’s in Computer Science, Business/Management, or related field
• ITIL v4 Certification (Managing Professional preferred)
• Atlassian Confluence Admin or Atlassian Certified Professional desirable
• 5+ years’ experience with global ITSM/ESM platforms
• Strong knowledge of Service Catalogue, ITIL/ESM processes, and automation
• Experience with Confluence and Atlassian tools (Jira, Automation for Jira) and integrations (Microsoft 365, Azure AD, monitoring tools)
• Skills in dashboarding/reporting (Power BI or similar)
• English B2/C1 required; German a plus.

We’re looking for someone with strong project management skills and the ability to coordinate effectively in a complex, international environment. You excel at communicating and building relationships with stakeholders, knowing how to train, engage, and influence teams across different regions. You have an analytical mindset and can turn KPIs and business needs into practical, measurable improvements. Proactive and self-driven, you know how to maintain a balance between global standards and local flexibility.

• Individualized new-hire training plan, flexible working hours, overtime compensation, working time account, opportunity to work from home, free on-site parking, company canteen, supplementary pension plan, access to the Corporate Benefits web platform and discounts with local businesses
• Opportunity for professional and personal growth in a fast-paced environment with challenging objectives
• Consistent access to both internal and external training programs for personal and organizational development
• Certified as a Famiglia&Lavoro Audit-approved entity by the Autonomous Province of Bolzano
• The opportunity to work within a modern, technologically advanced production plant while experiencing the values of an international family-owned business