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Bilingual Inside Sales Representative - Industrial Products

A job at Full time
Professional Level Professional experienced
We are looking for As of now
Location  Orangeville, Ontario


The Bilingual Inside Sales Representative - Industrial Products position is the first line of customer contact / inside sales to existing and potential customers and provides product marketing, price maintenance, inventory monitoring, business development and order entry. This position liaises and interfaces with customers, distributors, outside sales team, scheduling, the lab, distribution and accounts receivable departments.

Bilingual Inside Sales Representative - Industrial Products

Where we need you

  • Increase Sales through service, strategic quoting, and quote follow up
  • Maximize gross margins through balanced approach of optimizing price and sales growth
  • Build strong relationships internally, with our supplier partners and of course, our customers.
  • Provides prices and delivery directly to customers. - Preparation of all required quotes to various customers and maintains a current database
  • Works a quote and follow up procedure, is the point of contact decision maker
  • Ensure daily orders are entered accurately with all required information
  • Able to provide technical application assistance
  • Provide daily assistance to Territory Managers and Canadian Regional Manager
  • Respond to incoming calls & faxes within 4 hours
  • Respond to inquiries including inventory availability, delivery dates, pricing, technical info, etc.
  • Provide excellent customer service in a professional and friendly manner
  • Provides input on distributor relations and activities
  • New customer and part number setups as required
  • Complete all required RA forms for customer complaints and initiate complaint investigation
  • Liaison between production and sales
  • Provide back up for other Inside Sales Rep as required
  • Assist with Canadian physical inventory counts, special projects
  • Represent Röchling Engineering Plastics at Trade Shows as required
  • Product Marking – product promotion by email and direct mail to end users and distributors
  • Enter Purchase Orders for inter-company NC orders
  • Continuous learning about our products, our customers and our industry
  • Special projects as assigned – market studies, potential future product specific projects
  • Assist manufacturing in product inspection and determining if products meet customer requirements and specifications
  • Prospecting for end-user (OEM) business on a project basis for industrial products and once opportunity is identified strategically “pull through” qualified leads to established distribution partners
  • Duties are carried out in compliance within The Personal Information Protection and Electronic Documents Act (PIPEDA) which addresses the collection, storage and use of personal information by organizations in the private sector. The provisions apply to information collected, used and disclosed

How to convince us

  • 1-3 years inside sales/customer service, preferably in a plastic or manufacturing related environment
  • Bilingual (English / French) both written and verbal required
  • Product knowledge or industry experience is considered an asset
  • Ability to think and act independently within a fast-paced multi-task driven environment
  • Computer literacy, working with Microsoft NAV, Word, Excel, Outlook
  • Strong mathematical and analytical skills
  • Good organizational skills required to meet customer deadlines and internal quote follow up procedures
  • Goal Driven with ability to work towards targets
  • Great customer relationship skills
  • Highly motivated and energetic team player
  • Excellent written and verbal communication skills
  • Must be a team player through positive relationships, cross-training and being able to back-up other team members as needed, independently motivated
  • Ability and willingness to learn
  • Above average time management skills, and work effectively with other members of sales
  • Positive attitude

What we offer

We offer a competitive salary with shift premiums and an excellent benefits program including Company paid benefit plan with Group RRSP Pension Plan with matching contributions

Thank you for applying for our open role. We appreciate your time and patience. Our internal Talent Acquisition team will be contacting those who are a match. Please accept our sincerest thanks for understanding our process.

In the Industrial division, you will support customers with exceptional know-how in the plastics segment. Our plastics are used in almost every industry worldwide. And yet: Every industry has its own requirements for materials.

The Röchling Group has been shaping industry. Worldwide. For more than 200 years. We transform the lives of people every day with our customized plastics: they reduce the weight of cars, make medication packaging more secure and improve industrial applications. Our workforce of around 11,250 people is located in the places where our customers are – in more than 90 locations in 25 countries.

Nicole Fournier
Human Resources

Roechling Industrial Orangeville Ltd.
21 Tideman Drive
L9W 3K3 Orangeville, Ontario

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Job and development opportunities: Röchling as employer