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Specialist Service Desk IT

A job at Full time
Professional Level Professional experienced
We are looking for As of now
Location  Leifers/Laives

We are looking for an:

Specialist Service Desk IT

Where we need you

The position is located within the Service Desk IT Europe and will work for all the European locations of the automotive division. He/she represents the single point of contact for all our internal customers who need IT support. This will be achieved by pre-qualifying, diagnosing, and resolving incidents in a centralized ITSM system. If needed, the incidents must be forwarded to the 2nd and 3rd level support of the organization. He/she is also expected to participate in international IT projects.

Main responsibilities:

Installation, configuration, maintenance, support and management of the following systems:

• Corporate PCs (workstations, laptops, desktops and thin clients)

• Enterprise printers

• Desk phones and smartphones (Android and iOS based)

• Production devices (printers and barcode guns)

• Video conference equipment

How to convince us

• Degree in computer science

• At least 5 years of experience with Windows Client Administration

• Experience with Office 365 suite desktop support

• ITIL Foundation certificate

• English skills (Level B1)

• Willingness to take short business trips

• Preferable certifications: MCSA, MCSE

• Experience in MDM systems and mobile devices support

Ability to communicate effectively, good relational skills, attitude for team working and problem- solving besides the ability to organize the workload autonomously and to operate under pressure complete the profile

What we offer

• Direct employment in the company - CCNL Gomma Plastica on 13 months, paid holidays / permits / overtime, company canteen, welfare system and company agreements including discounts for various services (cars and motorcycles, insurance and banks, mobility and travel, fashion, time free, culture and instructions, technology)

• Opportunity to grow professionally and personally

• Specific and continuous training courses, aimed at improving and retaining more and more competent and motivated employees

• The opportunity to work in a modern production facility, with the values of an international family business

In the Automotive division, you will shape the mobility of tomorrow. Together with our customers, we develop system solutions for enhanced aerodynamics and efficiency. This means: We protect the environment while also improving the driving experience of millions of vehicles.

In the Röchling Group you’ll be shaping industry. Worldwide. Together, we are changing everyday lives – by making cars lighter, making drug packaging safer and enhancing industrial applications. With 11,000 employees in 25 countries.

Human Resources
Human Resources
+39 0471 958-406

Röchling Automotive Italia S.r.l.
Via Nobel, 11
39055 Leifers/Laives

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