Reporting to the Composites Sales Manager, the Composites Customer Service Representative executes daily operations to ensure the sales team consistently exceeds customer expectations. This role serves as a critical link between the customer and production, driving excellence through accurate order management and proactive client support.

The items listed below are good representative of the responsibilities required, but others may be assigned as necessary.

• Customer Support: Serve as the primary service and technical support contact for the Composite Sales department.
• Inventory Coordination: Allocate materials from stock and coordinate with the warehouse supervisor to verify in-stock composite inventory to ensure data accuracy.
• Order Management: Execute end-to-end order processing, including data entry, formal acknowledgments, tracking, and change requests.
• Customer Expediting: Proactively manage and accelerate production timelines to meet urgent customer delivery requirements.
• Technical Documentation: Build and maintain Item and part Bills of Materials (BOM) to support accurate manufacturing.
• Reporting: Generate and distribute comprehensive open-order status reports to provide transparency to customers.
• Sales Partnership:Collaborate with the sales team on administrative tasks and strategic initiatives as needed.

To perform this job successfully, an individual must be able to perform each essential duty. The following requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Bachelor’s degree in Business Management (or related field) OR 2–3 years of equivalent professional experience/training.
• Technical Proficiency: Advanced skills in Microsoft Excel and hands-on experience navigating MRP/ERP systems.
• Process Improvement: Familiarity with Continuous Improvement disciplines, such as Lean Manufacturing or Six Sigma.
• Analytical Reasoning: Proven ability to collect data, establish facts, and draw valid conclusions to solve complex problems.
• Communication: Excellent written and oral communication skills with the ability to project a professional corporate image.